What is your delivery policy?
We aim to have all orders with you within seven business days. We are a small family run business and although most orders are processed and dispatched within 2-3 days, we put a timescale of seven business days on every order, due simply to the volume of orders being picked and packed by a small team. If you cannot accept this timescale please do not place the order. On completing your purchase you will be presented with an approximate timescale. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed due to circumstances beyond our control (such as a courier delay, holidays which we announce, bank holidays, bad weather and peak volume times).
When will I receive my order?
We are constantly improving our ordering and stock control system. All parcels of Rachael Wilders loveliness should be with you in seven business days. Usually we have all orders processed, picked, packed and in your hands really quickly. However, this is not always the case so we advise it can take up to seven business days to reach you, just to cover ourselves. We aren’t the quickest, but the product quality we believe is worth the wait! In the unlikely event an item is out of stock we will contact you while processing your order to advise of this. Some items on the website may from time to time be on preorder (rarely). In this instance the item will be clearly marked in the title & description so as to avoid confusion.
Who will deliver my parcel?
Your parcel will be delivered fully tracked via DPD.
Can I track my order?
Yes, if you log into your account there will be a tracking number there.
I have emailed with no reply, what should I do?
Please email us again if you think we have missed it, we get such a high volume of emails they can get missed from time to time, or go in the spam mailbox. Alternatively see out contact page for other ways of getting in touch with us.
Do you ship overseas?
Currently we ship to the UK only. We are working on international shipping alongside a new courier service in general.
My order is wrong, what should I do?
Contact us as soon as possible via the contact form and we will look into that for you. Please state the name you ordered in and the order number. Your order number can be found on your account, or the confirmation email. Unfortunately without this we cannot look into your order.
Do you accept returns?
Yes, you can return items to us at your own cost, within 28 days providing they are in an unopened, new & unused RESALEABLE condition. This does not affect your statutory rights. Contact us as soon as possible via the contact form to arrange that for you.
Can I resell your products?
Yes. use the contact form and ask for the official retailer information.
How do I get in touch?
Use the contact form at the bottom of this page.
Do you have msds?
Click here for all our product data sheets.
Can I collect my order?
Yes, please contact us once you have placed your order and we can arrange a convenient pick up from our academy.
Do you have a trade shop?
We aren’t a retail shop, although we hold our product range at the academy to purchase. Wr don’t have opening times but you are welcome to contact us to arrange to come and browse and purchase. You can shop on classes and playdays/open days also.
Do I have to be qualifed to buy your products?
Yes. We assume on registration to our website that you are confirming you hold a recognised qualification in the nail industry or are CURRENTLY enrolled in a government recognised or accredited training course.
I am a student, can I buy your products?
If you are one of our students, yes. If you are a student at another academy you will need to show proof of your enrollment to purchase the professional range.
Can I be an educator for KISS education and Rachael Wilders?
Yes! We are currently taking applications for our next intake of KISS branded educators in the UK. For more information, send a message via the contact form.
Can I use your logo on my pictures?
Yes you can use them on pictures of nails etc but we politely ask you do not use the logo on adverts for classes and training, as this has lead to confusion for students in the past.
Do you send samples out?
Unfortunately we simply cannot send free samples out. We have competitively priced smaller sized products withenought in for you to trial thoroughly to see if you like the system.
Do you have any discount codes or sales coming up?
We do not have any sales or offers planned. Make sure you have all our socials so you can keep an eye out for any upcoming offers.
Can I be an ambassador for you?
We don’t have brand ambassadors sorry, we are lucky that all of our valued customers show off the products for us.
Are your colour powders strength powders or do they need capping?
Due to our powder ratio/formula, all our coloured powders are strength and last beautifully. However I always recommend you cap glitter powders in Clear Candy clear powder to protect the glitter.
Is your acrylic system a dry or wet system?
Neither. In my opinion, all systems should be worked as dry as you can to give you the best mix of liquid to powder for the chemicals to react properly with no product breakdown. I use this product on clients, train other techs with it, compete with it and teach beginners with it, with great results. It is very forgiving. Any system works differently depending on the warmth you are working in and the brush you are using for the bead for example. For more opinions and videos, tips and tricks etc on ratio, bead pickup and the system in general, please go and join our facebook support group, here, or find me on youtube.