Shipping & Returns
Shipping Policy
At Rachael Wilders, we strive to provide you with the best delivery experience possible. We offer free shipping on all orders above £65 within the UK. For orders below £65, we charge a flat rate shipping fee of £5.95. All our products are shipped from us within 3-5 business days of placing the order. We are a small family business and we have shipping pickups 3 times weekly currently. Please allow seven working days for dispatch of your order at busy times, such as holidays or during product launches or promotions. If you cannot accept this timescale please do not place the order. You will receive a tracking number available on your account once your order has been shipped. Where an estimated timescale for delivery is provided, this is an estimate only and your items may be delayed due to circumstances beyond our control (such as a courier delay, holidays which we announce, bank holidays, bad weather and peak volume times). If you have any questions regarding shipping, please contact our customer service team.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from Rachael Wilders Nail Products. If for any reason you are not happy with your order, we offer a 30-day return policy. The item must be returned in its original unused condition and packaging. Refunds will be issued to the original payment method within 7 business days of receiving the returned and checked item. If you wish to exchange the item for a different one, please contact our customer service team. This does not affect your statutory rights.
Payments
We accept various forms of payment.